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Terms
And Conditions
The terms, policies, and conditions, collectively known as
“Conditions”, described herein govern the use of this site,
princeofpatchouli.com, or “site”. Your use
and/or placement of any order indicate your accepts of these Conditions.
Privacy:
Princeofpatchouli.com is committed to
protecting the privacy of our customers. We ensure that customer
information collected on princeofpatchouli.com
is to be used for informational purposes only. Personal and order
information will not be shared, rented or sold to anyone. All personal
and order information submitted through our website is secured through a
Secure Sockets Layer ("SSL") authentication to guarantee the
confidentiality of online transactions made on our site.
Princeofpatchouli.com collects billing and
shipping information for obvious reasons. If there is a problem with
an order, we use this information to contact the customer. It is the aim of
princeofpatchouli.com to maintain the highest
quality merchandise and create a perfect customer experience.
We use the email addresses collected to send our
customers Order Confirmations, Invoices and Tracking Information.
Princeofpatchouli.com accepts the
following credit cards: Visa, Mastercard
and Discover. There is no surcharge for
using your credit card to make purchases with
princeofpatchouli.com. Please be sure to provide your exact
billing address and telephone number (i.e. the address and phone number your
credit card bank has on file for you). Incorrect information will
cause a delay in processing your order. Your credit card will be billed upon
shipment of your order.
Princeofpatchouli.com accepts money
orders, cashier’s checks, personal checks, and company checks in U.S.
Dollars only. For checks and money orders, please allow up to 10
banking days after receipt for clearance of funds before the order is
processed. We cannot guarantee the availability of a product by the time
funds clear or payment is received. We will charge a $25 fee on all returned
checks. If you wish to pay with a check or money order you MUST email
us with a request for this service, do not try to check out in the shopping
cart.
Refunds and Warranties
Any items
that are defective or incorrect orders will be handled in-house on an
exchange-only basis. The Prince of Patchouli warranties all items for
7 days after your receipt of the item. If you have any problems with
the items contact the Prince of Patchouli within 7 days of receipt of
item/s.
Most orders received ship within one business day of receipt of
payment. Orders placed after 6 P.M. go on the next days accounting and
may delay shipping by one day. Orders are not processed or shipped on Saturday, Sunday, or
holidays except by prior arrangement. We cannot guarantee when an order
will arrive. Consider any shipping or transit time offered to you by
princeofpatchouli.com or any shipping agency
only as an estimate. We encourage you to order in a timely fashion to
avoid delays caused by shipping or product availability. We ship by
U.S. Postal Service Parcel Post (est. 2-5 days in most cases). If you
need a more expedient method of shipping contact us before placing your
order. The Prince of Patchouli charges a $2.00 handling fee for each
order, and then charges freight charges based upon the amount of your
purchase. If your purchase is between $0.00-29.99 your shipping fee
will be 10%; between $30.00-59.99 the fee is 7.5%; between $60.00-89.99 the
fee is 5%; between $90.00-119.99 the fee is 2.5%; and orders over $120.00
ship free except for the $2 handling fee.
Let’s face it, there may be times when the product you have ordered is
out-of-stock which will delay fulfilling your order. We will keep you
informed of any products that you have ordered that are out-of-stock and
unavailable for immediate shipment. You may cancel your order at any
time prior to shipping.
For a multiple product order, we will make every attempt to ship all
products contained in the order at the same time. Products that are
unavailable at the time of shipping will be shipped as they become
available, unless you inform us otherwise. You will only be charged
for products contained in a given shipment, plus any applicable shipping
charges. You will only be charged for shipping at the rate quoted to
you on your purchase receipt. The entirety of this shipping charge may
be applied to the first product(s) shipped on a multiple shipment order.
Princeofpatchouli.com will
automatically charge and withhold the applicable sales tax for orders to be
delivered to addresses within Ohio. For orders shipped to other states, you
will not be billed for any sales taxes.
We will gladly accept the return of products that are defective due to
defects in manufacturing and/or workmanship for 30 days from the date of
purchase. Fulfillment mistakes that we make resulting in the shipment of
incorrect product to you will also be accepted for return 30 days from the
date of purchase.
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from our
suppliers, princeofpatchouli.com shall have the
right to refuse or cancel any orders placed for product listed at the
incorrect price. Princeofpatchouli.com
shall have the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is canceled,
princeofpatchouli.com shall immediately issue a
credit to your credit card account in the amount of the incorrect price.
This site is owned and operated by
princeofpatchouli.com. Unless otherwise specified, all
materials appearing on this site, including the text, site design, logos,
graphics, icons, and images, as well as the selection, assembly and
arrangement thereof, are the sole property of
princeofpatchouli.com. Copyright © 2007, ALL RIGHTS RESERVED.
You may use the content of this site only for the purpose of shopping on
this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified,
republished, uploaded, posted, transmitted, or distributed in any form or by
any means without prior written permission from
princeofpatchouli.com. All rights not expressly granted herein
are reserved. Any unauthorized use of the materials appearing on this
site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
These Conditions will supersede any terms and/or
conditions you include with any purchase order, regardless of whether
princeofpatchouli.com signs them or not.
Princeofpatchouli.com reserves the right
to make changes to this site and these Conditions at any time.
By using
princeofpatchouli.com or by purchasing products from
princeofpatchouli.com, you agree to the
collection and use of information as set forth in this privacy policy. This
policy may be updated by princeofpatchouli.com
at any time. If and when this policy is updated, all changes will be
posted on this page so that you are always aware of what information is
collected and how it is used.
If you have any further questions or comments,
phone us at 216-799-9295
or email us at
prince@princeofpatchouli.com
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